Frequently Asked Questions for Real Estate Photography
The following are the most common about real estate photography questions we receive
as well as some tips on preparing to have your home photographed.
Use the “Search” function in the upper right or press “ctrl+F” “⌘+F” to find answers to any questions you may have.
If you still have any questions or concerns, please contact us at email@example.com
How do I schedule an appointment for photos or video?
You can schedule an appointment with SACREP by phone, email, or with our online appointment scheduler on our website or Facebook profile.
Please try and contact us as far in advance as possible to ensure convenient appointment timing for you and your sellers.
What can I do to prepare the home for the photo appointment?
Preparation is the key to getting the best photo results of your home! We have numerous resources to help you and your sellers prepare their home for the photography appointment.
Please download and share the following with your sellers:
“Seller’s Packet” | “Cleaning Tips for Your Photo Appointment” | Seller’s Website
How long will the real estate photography appointment take?
It can take several hours to photograph a home.
SACREP photographers use a series of remote flashes to ensure the entire home is displayed in
the best light possible, and some homes present more challenges than others.
It usually takes around 1 hour per 1,000 sq. ft. to capture the interior and exterior of a home.
When/How will I receive my photos?
Your photos will be delivered digitally through Dropbox.com first thing in the morning
following your photo appointment. Same day delivery is also available for an additional fee.
Photos will be sized for best display on Metrolist and for high quality printing.
What is the best time of day for real estate photography?
To ensure sun exposure on the front of the home, West facing homes are better in
the early afternoon & East facing homes are better in the morning.
The sun usually rises behind homes that face North, so it is best to shoot them
early in the morning before the sun gets high in the sky.
How many photos of the home will I receive?
The number of photos you will receive depends on the size and condition
of the home. The average home produces between 20-40 photos.
Do you offer aerial or drone real estate photography?
Yes, but please get up to date on the latest FAA regulations and your
company’s policy on utilizing aerial photography in your marketing.
Can you photograph the home at sunset?
Twilight exterior photos are available, but we believe that the
best interior photos are produced in morning or early afternoon daylight.
Why are the lights turned off in my photos?
Depending on a number of factors, sometimes it is best for real estate photography results to have the lights in the home turned off.
SACREP photographers use remote flashes and artificial light to ensure every photo is bright
and the colors are true, so that we don’t have to rely on the home’s lighting for the photos.
Certain types of light bulbs just do not look good in photos and overcast or rainy weather conditions
can force our photographers to adapt and make decisions on a case-by-case basis to ensure the best results for your photos.
Does someone need to be home for the real estate photography appointment?
We can use a contractors lockbox to access the home for photos as long as the home owner approves.
We will be sure to lock all doors and windows, turn off the lights and close the blinds when we are finished.
Is it ok for the sellers to be home while the photos are taken?
We understand that some sellers will want to be home while the photos are being taken,
but we are able to produce much better results when distractions are limited at the home.
We ask that you please complete all staging and cleaning prior to the appointment.
It is best to keep all children and pets out of the way during the appointment.
MetroList prohibits showing any people or pets in photos.
Can you use the MLS lockbox to access the home?
Unfortunately we do not have access to the standard blue MLS lockbox,
but if there is a contractors lockbox on the property we can use it
for access with the home owner’s permission.
What type of equipment do you use?
All SACREP photographers use top of the line digital cameras.
We use professional tripods to ensure all angles are perfectly aligned and
multiple remote flashes to show every home in the best light possible.
What if I have special instructions for the photographer?
You have an opportunity to enter special instructions on our website when you schedule an appointment or you can send an email to firstname.lastname@example.org and we will be sure to forward them along to your photographer.
How far will you travel?
We may be able to travel anywhere in the world to photograph your property, however a time/mileage fee
is applied to homes that are more than 25 miles from Downtown Sacramento.
How much does real estate photography cost?
The cost of real estate photography will vary depending on the size of the home and the services that are requested. Standard interior and exterior photography rates begin at $120. Click here to view our full list of services and prices
How do I pay?
We require our clients to submit payment information when scheduling an appointment.
Your information will be kept on file and payment processed upon delivery of your photos or video.
Find more information at www.sacrep.com/pay
Can you upload the photos to MLS for me?
We can email the MLS sized photos to your office assistant for upload if you provide us with their email address.
Unfortunately we are not permitted to access your Metrolist account directly.
What if I need to cancel/reschedule the appointment?
If you need to cancel the appointment for any reason, please email email@example.com
with as much notice as possible. There will be a cancellation fee charged if the appointment is
cancelled or rescheduled within 24 hours of the appointment time.
What if it rains on the day of the photography appointment?
We are still able to take photos of the home and produce very good results in light rain conditions.
Interior photos are largely unaffected by poor weather, but exteriors will obviously
turn out a little darker than usual. We ask that you please monitor weather forecasts
and notify us as soon as possible if you would like to reschedule due to rain.
Do you take photos inside of closets?
We do not normally photograph the inside of closets.
We prefer not to photograph your sellers personal items,
and even the most organized closets normally don’t make for great photos.
Please do let us know if you would like a closet photographed.
Is it ok if the home is completely empty?
We encourage you to consider using a home stager when the home is vacant,
but we can definitely produce great photos of a home that is completely empty.
Why did I receive an email that my appointment was cancelled?
Sometimes our automated scheduling program malfunctions. If you feel you have received this message in error, please contact us at firstname.lastname@example.org asap.
Your appointment may have also been cancelled if we have not received payment information, if we are unable to get ahold of you to confirm details, etc.
We reserve the right to refuse service to anyone, in accordance with the Federal Civil Rights Act of 1964.
Why don’t you answer your phone?
The best method of communication for SACREP is always email. We have found that it is most efficient and mistake free to keep all of our client correspondence organized in our email inbox.
Who owns the photo/video copyright?
SACREP and/or the photographer maintain copyright ownership of all materials.
Our clients are free to use the photos/video for any personal marketing purposes.
Photos/video may not be used by any other party without SACREP consent.
My stager has recommended another real estate photographer already, what should I do?
Many stagers partner with an up and coming local photographer
so that they can offer a complete marketing package. They often choose these
photographers based on their cheap prices to keep the cost down for themselves.
It is in your and your seller’s best interest to decline the use of your stager’s photographer
and hire SACREP to ensure only the best quality marketing for your listing.
My “friend/family member” has a nice camera and offered to shoot my home for free… Why should I still pay for photos?
Real estate photography is a very specialized field, requiring the proper lighting
equipment and most importantly experience to know how to display each home at its best.
While it is a nice gesture of your friend, it is in your best interest to have the
highest quality photography of the home to ensure the most activity from potential buyers.